Troubleshooting
Sound problems
Taad can't hear you, or can't hear the call? Start here.
Taad can't hear you
- Allow the microphone. The first time, your computer or browser asks whether Taad may use the microphone. If you said no, allow it in your system's privacy settings (on Windows, Settings › Privacy & security › Microphone) or in the browser's site settings, then start again.
- Pick the right microphone. With a headset or an external microphone plugged in, make sure it's the one your computer is using.
- Check it's not muted on the headset itself.
Taad hears you but not the others
- Choose Microphone + computer sound when you start, not the microphone alone. See Mic and computer sound.
- In the browser, Taad can only hear a call's sound if you share the browser tab it's playing in, with its sound.
- If you're on speakers in a room, choose Meeting on speakers.
The transcript stopped
If the internet dropped, the recording is still going and is saved on your device. The words catch up when you're back online. See Recording offline.
Still stuck?
Open Settings › Support, or write to us at [email protected] with what you tried.