# Sound problems (/help-center/troubleshooting/audio-troubleshooting)

## Taad can't hear you [#taad-cant-hear-you]

- **Allow the microphone.** The first time, your computer or browser asks whether Taad may use the microphone. If you said no, allow it in your system's privacy settings (on Windows, **Settings › Privacy & security › Microphone**) or in the browser's site settings, then start again.
- **Pick the right microphone.** With a headset or an external microphone plugged in, make sure it's the one your computer is using.
- **Check it's not muted** on the headset itself.

## Taad hears you but not the others [#taad-hears-you-but-not-the-others]

- Choose **Microphone + computer sound** when you start, not the microphone alone. See [Mic and computer sound](/help-center/audio-recording/system-audio).
- In the browser, Taad can only hear a call's sound if you share the browser tab it's playing in, with its sound.
- If you're on speakers in a room, choose **Meeting on speakers**.

## The transcript stopped [#the-transcript-stopped]

If the internet dropped, the recording is still going and is saved on your device. The words catch up when you're back online. See [Recording offline](/help-center/audio-recording/offline-mode).

## Still stuck? [#still-stuck]

Open **Settings › Support**, or write to us at [hello@taad.app](mailto:hello@taad.app) with what you tried.